FAQ

 

        FAQ for Customers

Q: Are you planning to resume operations after the pandemic? 

A: Given the pace of change due to COVID-19, we will be monitoring the situation and will evaluate when it will be safe and appropriate for us to resume operations. 

 

Q: What will happen with my personal account? 

A: Your personal account will stay in our database. Once we resume operations, you will be able to log in as always. 

 

Q: What will happen with my GOLO dollars? 

A: The GOLO dollars you have earned will stay in your account for future use. 

 

Q: I am still waiting on a refund from a past order. 

A: We are still processing some refunds. If you have already received confirmation by our team, please allow 5-7 days to see the refund in your bank account. If you have not gotten confirmation, someone will reach out to you shortly. Feel free to send us an email to follow up at support@golo.zendesk.com

 

        FAQ for Merchants

Q: Are you planning to resume operations after the pandemic? 

A: Given the pace of change due to COVID-19, we will be monitoring the situation and will evaluate when it will be safe and appropriate for us to resume operations. 

 

Q: What will happen to my shop? 

A: For the moment we have closed all shops for delivery as well as pick up. We will keep you informed of any changes in the near future. 

 

Q: Will I still get my money? 

A: Absolutely! Please expect any payment for past orders as usual. If you have any questions please contact us at merchantsupport@golo.zendesk.io 

 

Q: Will I still have access to my Netbanx account? 

A: We are currently in the process of evaluating if the Netbanx accounts will stay open or temporarily close. We will keep you informed of any changes we make. 

 

Q: Will someone be picking up the equipment? 

A: We will keep you posted as to this process. 

 

Q: When will I get my last statement? 

A: As always, statements are processed within the first two weeks of the next billing month. For March’s statement, you will receive it by April 15th. 

 

Q: Who can I reach out if I have questions about my last statement? 

A:  You can always call us at +1 (855) 896-9697 and leave a message, or email us at merchantsupport@golo.zendesk.io and we will get back to you as soon as we can.